FAQ’s

If you have questions about Kratom or CBD, you’ve come to the right place. Here, on our Kratom FAQ, we have answered some of the most commonly ask questions about kratom and CBD. We always have knowledgeable staff available to answer your questions as well. Read on to see if your questions have already been answered. However, we recommend speaking with your personal physician to ascertain what will be a good fit for you.

KRATOM FAQ & INFO

How We Sterilize?
We use the “DRY HEAT” sterilization method to ensure our product is safely uncontaminated, unlike most of our competitions that use irradiation as an unsafe shortcut. We are dedicated to quality without sacrificing product safety.
What Is Kratom Powder?

Kratom is a common name for the powders or leaves that come from the Mitragyna Speciosa family (a relative of the coffee plant) and over the centuries been recognized by its many users for its various beneficial qualities.

Is Kratom Safe?
Kratom is known to be safe when used in moderation. If you have any concerns about using Kratom, please consult your doctor and do your research before using.
How Is Kratom Used?
Kratom is available in several forms. Many mix the crushed Kratom leaf powder with water to make tea or mix with orange juice or similar liquid.
How Do I Know What Kratom Powder To Purchase?

The effect that Kratom has on your body largely depends on the amount and strength of the strain you choose. There is a plethora of information available on the internet regarding Kratom, the strains, effects, and recommended amount. In many cases when it comes to Kratom less is more and again, do your research. We recommend that you review the product descriptions carefully before choosing the strain that is best for you. If you have any questions about which strain is right for you don’t hesitate to email our customer service department and we will try to point you in the right direction.

Email: emailus@thekratomstore.com

Do You Regularly Test Your Products? How Do You Test Products For Purity?

Yes, we test each new batch of Kratom as soon as we receive it to ensure purity, quality, and consistency. Our Kratom is harvested from mature leaves with a high alkaloid content. We take great pains to assure our products are always fresh & all-natural, with no additives, fillers, or chemicals. We use several different highly respected ISO Accredited labs to guarantee the product you receive are pure and free of adulterants, pathogens, and heavy metals.

SHIPPING AND PAYMENT

When will I receive my order?
TheKratomStore.com will always ship your order the (business) day it is received if your order is placed before 3:00 pm. Orders placed after 3:00 pm will ship the next day. Orders placed on a Friday after 3 pm will ship the following Monday. We use USPS Priority day shipping, most all orders are delivered within 2-3 business days, no matter where you are in the country with the exception of busy holidays and extraordinary circumstances such as weather.
Do you offer discrete shipping?
All our products are packaged in unmarked USPS packages. Every order is shipped discreetly.
What forms of payment does thekratomstore.com accept?
We accept all major credit cards.
Is my payment secure?
Yes. Thekratomstore.com is (SSL) secure socket layer technology and secured with a AES-256 bit encryption. We always take all precautions to ensure that your information is not lost, disclosed, fraudulently accessed, misused, altered, or destroyed.
Where is your company located?

We are in North Central Pennsylvania, USA

Where do your products ship from?

While we source our Kratom from our farms in Indonesia all our processing, packaging & shipping takes place at our headquarters in South Williamsport, PA – a stone’s throw away from the Little League World Series complex.

STILL HAVE QUESTIONS?

Didn’t find what you were looking for on our Kratom FAQ? If you have any questions about our products, please feel free to email our customer service team. We typically respond within 48hrs.

Looking for information regarding where to buy kava, akuamma, or similar herbs? Please visit our sister site to browse and purchase.

Additional Disclaimers:

 

Suggested Use: Every item comes with a suggested usage amount, please do not exceed recommended dosage. Not intended for long term use. Before using this product, it is the consumers responsibility to make sure they have full knowledge of the herb, including any adverse reactions it may cause. This product is not to be altered. Do not drive, operate machinery, or consume alcohol while taking this product. Do not use this product if you are pregnant or nursing. Keep out of the reach of children. Not for sale to persons under the age of 21. This product is not approved by the FDA. This product is not intended to diagnose, treat or cure any illness or condition. Product may be habit forming, consult your physician before use, for possible harmful interactions or health concerns.

 

The buyer understands and accepts that some of www.thekratomstore.com ‘s products are not regulated by the FDA.

DO NOT use www.thekratomstore.com ‘s information to diagnose, treat or cure any illness or health condition. Thekratomstore.com, its owner(s) and or employees cannot be held responsible for and will not be liable for the inaccuracy or application of any information whatsoever herein provided. None of our statements have been evaluated by the FDA.

www.thekratomstore.com or its affiliates accepts no responsibility for the misuse of the supplied products. By placing an order, the Buyer accepts full responsibility/liability for any said punitive damages including but not exhaustive, personal injury, lost profit/revenues, loss of product/equipment including any loss of property that may result from the purchase or use of any thekratomstore.com products.

Buyer understands that it is the buyer’s responsibility to abide by all local laws and regulations. The buyer agrees to abide by all local, state/province and government regulations in accordance with the use of any products provided by seller. The buyer agrees that it is entirely the buyer’s responsibility to make certain that the products ordered are allowed in the buyer’s country of residence thekratomstore.com will not be held liable.

All information is supplied for educational purposes only. The customer states he/she is aged 21 or over.

By placing an order, the buyer agrees to the terms and conditions stated, and automatically accepts all responsibilities.

Thekratomstore.com reserves the right to cancel any order for any reason. Currently, we do not ship to the following U.S. States & Cities:

Alabama; and Sarasota County FL, Arkansas; Indiana; Tennessee; Vermont; Wisconsin; San Diego, CA; Jerseyville, IL; or Indiana.

BY PLACING AN ORDER, YOU ARE AGREEING TO THIS DISCLAIMER.

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