If you have questions about Kratom or CBD, you’ve come to the right place. Here, on our Kratom FAQ, we have answered some of the most commonly ask questions about kratom and CBD. We always have knowledgeable staff available to answer your questions as well. Read on to see if your questions have already been answered.


Kratom is a common name for the powders or leaves that come from the Mitragyna Speciosa family (a relative of the coffee plant) and over the centuries been recognized by its many users for its various medicinal qualities.

Kratom is known to be safe when used in moderation. If you have any concerns about using Kratom, please consult your doctor and do your research before using.

Kratom is available in several forms. Many mix the crushed Kratom leaf powder with water to make a tea or mix with orange juice or similar liquid.

The effect that Kratom has on your body largely depends on the amount and strength of the strain you choose. There is a plethora of information available on the internet regarding Kratom, the strains, effects, and recommended amount. In many cases when it comes to Kratom less is more and again, do your research. We recommend that you review the product descriptions carefully before choosing the strain that is best for you.  If you have any questions about which strain is right for you don’t hesitate to email our customer service department and we will try to point you in the right direction.
Email: emailus@thekratomstore.com

Yes, we test each new batch of Kratom as soon as we receive it to ensure purity, quality, and consistency. Our Kratom is harvested from mature leaves with a high alkaloid content. We take great pains to assure our products are always fresh & all-natural, with no additives, fillers, or chemicals. We use several different highly respected FDA recognized labs to guarantee the product you receive are pure and free of adulterants, pathogens, and heavy metals.

Kratom is legal in most of the United States, however, Tennessee, Arkansas, Wisconsin, Vermont, Indiana, and Alabama have passed legislation banning the local sale and possession of Kratom.

Currently, we are also unable to ship to countries outside of the United States.


TheKratomStore.com will always ship your order the (business) day it is received if your order is placed before 3:00pm. Orders placed after 3:00pm will ship the next day. Orders placed on a Friday after 3pm will ship the following Monday.  We use USPS Priority day shipping, most all orders are delivered within 2-3 business days, no matter where you are in the country with the exception of busy holidays and extraordinary circumstances such as weather. 

All our products are packaged in unmarked USPS packages. Every order is shipped discreetly.

We accept all major credit cards.

Yes. Thekratomstore.com is (SSL) secure socket layer technology and secured with a AES-256 bit encryption. We always take all precautions to ensure that your information is not lost, disclosed, fraudulently accessed, misused, altered, or destroyed

We are in north central Pennsylvania, USA.

While we source our Kratom from our farms in Indonesia all our processing, packaging & shipping takes place at our headquarters in South Williamsport PA – a stone’s throw away from the Little league World series complex.


Didn’t find what you were looking for on our Kratom FAQ? If you have any questions about our products, please feel free to email our customer service team. We typically respond within 48hrs. 

Looking for information regarding where to buy kava, akuamma, or similar herbs? Please visit our sister site to browse and purchase.