SHIPPING POLICY

You will be responsible for paying for your own shipping costs for both purchases and returned items. Shipping costs vary based on several variables and are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We cannot ship Kratom to the following states/cities: Alabama, Arkansas, Indiana, Tennessee, Rhode Island, Vermont, Wisconsin, San Diego CA ,and Sarasota County, FL.

The Kratom Store does not sell or distribute any products that are in violation of the US Controlled Substances Act (US CSA).

Know your states laws…  It is your responsibility to make sure products are permitted in your jurisdiction before placing an order with Herbal Gifts. By placing an order with Herbal Gifts, you acknowledge you are at least 18 years of age or older

Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout and vary based on order size and region.

RETURN & EXCHANGE POLICY

Last updated January 2022

We hope you are happy with your purchase. However, if you are not satisfied with your purchase due to manufacturer defect or shipping damage, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Remember, the product must mostly be intact (at least 80% of it unused).

RETURN PROCESS

To return an item, please email customer service at: emailus@thekratomstore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Herbal Gifts

RMA#
1784 East 3rd St,
#249
Williamsport, PA 17701

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Please keep in mind that any products that are returned to us opened must be destroyed. There are  No exceptions. All our products are packaged in a GMP facility after going through rigorous testing. We would never consider reselling a product of this nature that has already been opened by another customer.   Due to the nature of our business and the rigorous testing and quality control procedures our products go through we will ONLY accept returns of unopened products for a full refund, minus shipping, within 30 days of receiving your order.  Once your product has been opened, we cannot accept it for return. Any products that are returned to us opened must be destroyed. No exceptions.

REFUNDS

Due to the nature of our business and the rigorous testing and quality control procedures our products go through we will ONLY accept returns of unopened products for a full refund, minus shipping, within 30 days of receiving your order.  Once your product has been opened, we cannot accept it for return. Any products that are returned to us opened must be destroyed. No exceptions. After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

EXCEPTIONS 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note
●     Sale items are FINAL SALE and cannot be returned.
●     We accept only defective product returns for exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
272-202-3844 or emailus@thekratomstore.com